Policies, Terms & Safety Commitment
Everything families need to know about lessons, billing, and safety — all in one place.
At Gold Swim School, our goal is to make every swimmer’s journey safe, consistent, and joyful.
This page outlines the policies that protect our swimmers, support our staff, and ensure fairness for all families.
By enrolling, you agree to follow these guidelines so we can deliver The Gold Standard experience every time.
Privacy Policy
Your Privacy Matters
We respect your privacy and are committed to safeguarding your personal information. We collect only the data necessary to provide high-quality instruction, communicate updates, and process billing.
What We Collect:
Student names, ages, any medical or personal information you are willing to share, and swim levels
Parent contact and billing info
Attendance and progress data
How We Use It:
To communicate class updates and safety alerts
To process secure payments
To improve our swim programs
We may contact you by text message or email for important class updates, weather alerts, or scheduling questions.
When you text our main number or provide your phone during registration, you consent to receive text communications related to your swimmer’s participation.
We do not use text messaging for marketing — only for relevant customer communication.
Third Parties:
We use trusted, secure platforms such as iClassPro and payment processors that meet PCI security standards.
We never sell or share your data for marketing purposes.
Registration & Enrollment Terms
Getting Started at Gold Swim School
Enrollment is easy and transparent — here’s what to expect when you sign up.
Enrollment Requirements:
Parent or guardian must complete registration online or in-person.
The first month (or session) and registration fee are due at sign-up to confirm your child’s start date.
Enrollment is continuous for the Year-Around Program (August to Friday before Memorial Day in May) or the entire session unless written notice is given to withdraw.
Must have a credit card on file.
Booking Limits:
For our year-round program, families can book up to one month in advance.
This ensures class availability, consistency, and accurate staffing.For summer sessions, registration opens a few months early — with priority access for currently enrolled families.
Level Placement:
If your child’s assigned level isn’t the best fit, our instructors will evaluate and adjust after the first lesson to ensure the perfect match.
Tuition, Billing & Payments
We believe in simplicity and clarity with no hidden fees.
Payment Schedule:
Year-round lessons are billed monthly on autopay on the 1st of the month.
Seasonal sessions are billed in full at registration.
Registration fee confirms your enrollment and start date (non-refundable).
Make-Up Policy:
We do not offer make-up lessons.
This policy ensures instructor consistency, predictable class ratios, and safety for all swimmers.
Cancellations & Refunds:
Withdrawal requests must be received via email 30 days prior to stopping lessons.
Refunds are not issued for missed classes, vacations, or no-shows.
Lesson Policies & Safety
Safety & Lesson Expectations
Safety is at the core of everything we do.
First Day Expectations:
Arrive 10–15 minutes early to check the space and go to the restroom.
Bring swimsuit, towel, goggles, and a positive attitude!
Parents may observe from the designated viewing area.
Safety Week Programming:
Three times each in fall and spring, we host Safety Week — a vital program that teaches real-world water safety.
Students practice skills such as:
Entering and exiting safely
Yelling for help
Swimming in clothes over their suits
This empowers children to stay calm and make smart choices around water.
Parent Supervision:
Parents/guardians must remain on-site during lessons for children under 12.
Please avoid coaching from the deck to help swimmers focus on their instructor.
Communication & Progress
The Gold Standard in Communication
We believe that great communication builds trust and helps every swimmer succeed. Our team strives to keep you informed, supported, and connected — in and out of the pool.
How We Communicate:
You’ll receive updates about your lessons, closures, or special events via email or text.
If you text us, you’re automatically opted in to receive texts back — it’s a two-way system that allows us to quickly help with scheduling, questions, or urgent updates.
You can opt out of text messaging at any time by replying STOP.
Progress Tracking:
Our instructors update swimmer progress regularly and celebrate milestones along the way.
If you ever have a question about your child’s growth or next level, simply ask — we’re happy to review or recommend next steps.
Open Feedback Policy:
Gold Swim School is built on communication and care.
If something isn’t going smoothly or you feel frustrated, please let us know. We truly want to make it right.
Our promise is to provide a Gold Level Standard experience in every lesson — your feedback helps us uphold that commitment.
Facility Rules
Facility & Deck Guidelines
Help us maintain a clean, safe, and respectful environment for all.
Rules Include:
No running or horseplay on the pool deck.
Food and drink are permitted only in designated areas.
Siblings must stay with parents.
Swim diapers are required for all non-potty-trained swimmers.
Please follow lifeguard and instructor directions at all times.
Birthday Parties, Camps & Special Events
Gold Swim School offers private pool parties, Camp Splash, and community events.
Booking:
Reservations are confirmed upon payment. It is non-refundable.
Safety:
Certified guards are always on duty.
Parents must actively supervise all non-swimmers.
Liability birthday waivers must be filled out for all guests during the party.
Liability Waiver & Assumption of Risk
Swimming is an inherently physical activity.
By enrolling, you acknowledge and accept these risks and agree to follow all safety instructions provided by Gold Swim School staff.
You also affirm that your child is in good physical health and that any medical conditions are disclosed before lessons begin.
Policy Updates
Gold Swim School reserves the right to update these policies as needed for safety or operational reasons.
Any major updates will be communicated via email and posted here.
Contact: frontdesk@goldswim.com
Phone: (770) 591-1998